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[ PRE SALES QUESTIONS | DNS | CONTROL PANEL | FTP ]
[ EMAIL | DATABASE/SCRIPTS | SOFTWARE | BILLING | SUB DOMAINS ]
Q. Will you place ads on my site?
A. We will not place ads on your site.
Q. Do you allow sites to advertise for money on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept all major credit cards and e-checks through paypal as well as direct deposit and bank transfer. Please be aware, your website will not be created until we've received payment first.
Q. Are your server's Unix, or NT?
A. Our servers are Unix based servers.
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my plan?
A. No, a 10% GST charge is added to all sites purchased for Australian residents.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.
Q. Can I pay monthly?
A. No, the fees for both domain names and hosting are payable up front for either 12 months or 24 months.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 60 minutes of ordering.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
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Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
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Q. Do you have a manual for our control panel?
A. There is an online manual available once you have logged in to your control panel.
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cp
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "sub domains" inside of domain management you will see a place to manage and add sub-domains.
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Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the /www/www folder.
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Q. How do I create email accounts?
A. To create an email account login to your control panel and click 'Mail Manager', you will go to a new page where you can add, change password, set account limit and delete email accouts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
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Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
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Q. What version of php are you using?
A. We are using version 5.1.6
Q. What version of perl are you using?
A. We are using version 5.6.1
Q. What version of MySQL are you using?
A. We are using version 5.0.24a
Q. What version of cpanel are you using?
A. Our servers are automatically updated with the newest version of our inhouse cpanel.
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Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund within 48 hours.
Q. How do I make a payment?
A. Payment is accepted through PayPal and direct bank deposit/transfer.
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Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostsample.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. 'forum.domain.com' is a subdomain. www.forum.domain.com is not a subdomain.
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